Process Dashboards

Process Dashboards provide managers with a single pane view into the key business performance indicators as well as detailed statistical information of the complex business processes. This is required for making decisions as well as identifying areas that may need attention in order to maximize business performance.

Sample Dashboard - Case Count

The process dashboards and API provide detailed statistical information about the counts, statuses, total duration and average processing of case and task related events over specified time intervals.

Users have the following choices to build the dashboards and reports -

1. Utilize Process Insight Dashboard framework built on top of Grafana. This is the recommended approach and can provide users with rich visualizations and statistical information of the process data with minimal development effort.

2. Leverage the Process Insight Web API to build reports with a reporting tool such as Crystal Reports. This is suitable for organizations which already have selected and standardized their reports using commercially available reporting tools.

3. Extend the Process Insight Web Framework built using Angular. This is targeted towards developers who wish to build custom applications and user interfaces to suit their specific needs. This provides the maximum flexibility and control over the flow and customization of charting widgets, however requires familiarity with JavaScript and Java development process.